Communicate effectively
| Farm Operations Personnel | Farm Managers / Owners | ||||
| Follow | Apply | Ensure & Advise | Initiate & Influence | Set Strategy | |
| Literacy |
High school year 8 literacy level – Fluent simple instructions in English. Use various communication channels to obtain and share information. Use inclusive language. |
High school year 8 literacy level. Fluent simple instructions in English Communicate routine technical information clearly. Promote the use of inclusive language. |
High school year 8 literacy level. Tailor communications to diverse audiences. Share information across the team to enable informed decision making. |
High school year 10 literacy level Fluent with complex instructions in English. Present with credibility, engaging diverse audiences and testing levels of understanding. Contribute and promote information sharing across the farm business. |
High school year 10 literacy level Fluent with complex instructions in English. Communicate complex concepts and put forward compelling arguments and rationales to all levels and types of audiences. |
| Written | Write is a way that is easy to follow for most people. | Write and prepare material that is well structured and easy to follow. | Write fluently in plain English in a range of styles and formats. | Write fluently and persuasively in plain English in a range of styles and formats. Transform complex information to be concise and clearly understandable by diverse audiences. |
Promote the farm business’ position with credibility with team members and external organisations. |
| Verbal |
Speak at the right pace and volume for immediate team members. Listen and ask questions to check understanding. |
Focus on key points and speak in plain English. Clearly explain and present ideas and arguments. Listen to other to gain understanding and ask appropriate, respectful questions. |
Clearly explain complex concepts and arguments to individuals and groups. Create opportunities for others to be heard, listen actively and encourage others to express their views. |
Create opportunities for others to contribute to discussion and debate. Manage complex communications that involve understanding and responding to multiple and differing viewpoints. |
Speak in a highly articulate and influential manner State the facts and explain their implications for the farm business and key stakeholders. Anticipate and address key areas of interest for others |
| Body language and non-verbal communication | Be aware of body language and facial expressions. | Monitor own non-verbal cues and adapt where necessary. | Monitor others’ non-verbal cues and assist others to adapt where necessary. | Adjust style and approach to optimise outcomes and engagement of others | Adjust style and approach to optimise outcomes and engagement of others |
| Digital communications | Use digital spaces within organisation as directed by supervisor. | Use digital spaces within organisation for 1:1 communications and engage with digital communities for broader discussions across the team. | Use and promote contemporary communication channels to share information, engage and interact with diverse audiences within and outside the farm business (e.g. service providers). | Explore creative ways to engage diverse audiences and communicate information within and outside the farm business. | Champion efficient and creative ways to engage diverse audiences including employees, business stakeholders, and regulatory authorities. |